FAQ

Registration

What if I already have an account TUNE?

TUNE account is automatically activated when you've done the account activation SSO (Singe Sine On)

What if I do not perform SSO account activation (Singe Sine On)?

  1. for students, Please come to the helpdesk Directorate SISFO to get the activation code then please open the following link: https://igracias.telkomuniversity.ac.id/student_activate/index.php to activate your SSO account.
  2. For staff and faculty, Please come to the helpdesk Directorate SISFO to get the activation code then please open the following link: https://igracias.telkomuniversity.ac.id/student_activate/index.php to activate your SSO account

Login

How to login TUNE

Please visit https://tune.telkomuniversity.ac.id , put in username and password You, then click Login

What if I forget password TUNE my account ?

  1. Please contact the helpdesk Directorate SISFO via email to helpdesk@telkomuniversity.ac.id to include personal data such as : HIM, full name, username iGracias, and attach a photo / scan of your KTM.
  2. Please come directly to the Helpdesk SISFO located in the Faculty of Informatics, Panambulai building Lantai2

Logout

What if I want me-TUNE my account logout?

You Can to logout of your TUNE account by visiting the page https://tune.telkomuniversity.ac.id then click button TUNE logout page after you login

Guest User

What if there are guests or event that requires an account TUNE?

If there are guests or events that want to use the TUNE, then you can send the Office Memorandum containing the number of users who need an account TUNE, the type of event and implementation of the event, addressed to the Directorate SISFO no later than 1 (one) working days before the event gets underway

Disable Remember Me dan Automatic Login

How to activate the feature Automatic Login and Remember Me on the application TUNE?

  1. access to https://tune.telkomuniversity.ac.id
  2. Klik link “Self-Help Service”
  3. Klik “My Device”
  4. Click Logout on list device who wanted to be logged out and disable automatic login
  5. Done

 

Helpdesk Directorate SISFO