We are committed to complete information technology services at the University by adhering to the following principles :
- Guarantee the availability on the use of information technology services according to expectations of service users.
- Guaranteeing the resource capacity of information technology services to meet the needs of service users.
- Assuring handling the disruption of information technology services in accordance with the agreed time with service users.
- Ensure the fulfillment of the demand for information technology services in accordance with the agreed time with service users.
In an effort to implement the principles of the service delivery, The Central Directorate of Information Technology will communicate the operational implementation of the ISO-based service management system 20000-1:2018 to stakeholders
IMS Plan Rev 28 JAN 2021